7-Day Post-Procedure Follow-Up Message
Seven days later, swelling is usually lower, the patient's anxiety eases and first impressions of the result appear. It is a good moment for a brief check-in. The message reassures those who are fine, catches early those who are not, and shows that the clinic is still present.
Follow-up does not replace an in-person assessment. Use the message to ask and guide, not to diagnose remotely. The messages below are starting points.
Ready-to-use messages
Signs that call for immediate contact
| Sign | Approach |
|---|---|
| Severe or worsening pain | Ask for immediate contact and assess |
| Change in skin color (whitish, purplish or blotchy) | Immediate attention |
| Visual change | Immediate attention, seek emergency care if needed |
| Fever, warmth, spreading redness | In-person assessment |
| Swelling that increases instead of going down | Reassess |
| Large or expanding bruise | Reassess |
| Bothersome asymmetry | Assess at the return visit, without intervening too early |
Health information by message deserves care: use the clinic's number, avoid groups, and record whatever is clinical in the patient chart. See the LGPD (Brazil's data protection law). The instructions sent after the procedure are in the post-filler instructions template and the post-toxin instructions template. The 15-day return is covered in the 15-day return visit, and the follow-up form in the return and progress form.
Frequently asked questions
What should I ask the patient 7 days after the procedure?
How they are feeling, whether there is swelling, pain, asymmetry or a change in skin color, whether they are following the instructions and whether they have questions. Invite them to the assessment visit on the agreed date.
What if the patient reports a worrying symptom?
Do not handle it by message. Ask them to call or come to the clinic for an assessment. Severe pain, a change in skin color or a visual change require immediate attention, according to your protocol.
Why send a message at 7 days?
Because that is when swelling tends to go down and the patient starts judging the result. The message reassures, catches problems early and strengthens the relationship.
Should I record the message in the patient chart?
Record whatever is clinical: complaints, instructions given and decisions. Avoid scattering health information across uncontrolled conversations.