Clinic Touch-Up Policy Template
Few things create as much friction in a facial harmonization clinic as the sentence "you told me the touch-up was free". The problem is almost never bad faith: it is that nobody wrote down what a touch-up is, when it applies and what is included. A touch-up policy turns a vague promise into a rule the patient understands and the team applies the same way every time.
This template helps you define the timeframe, criteria, charges and records. It works together with the text on touch-ups and timing criteria by product and with the individual result acknowledgment form.
When should you use this template?
When presenting the quote, before payment, and in the form signed on the day of the procedure. Handing over the policy only after a complaint weakens the clinic's position and frustrates the patient.
How do you adapt it?
Remember that the professional may conclude that a touch-up is not indicated (for example, because swelling still masks the result, or because more product would increase risk). The policy should make that clinical decision explicit.
What must the policy make clear?
| Point | Example wording |
|---|---|
| Definition | Adjustment of the same treatment within the agreed window |
| Window | Between ________ and ________ days after the procedure |
| Indication | Assessed by the professional, not mandatory |
| Cost | Included, partial or charged, as described |
| Material | Whether the touch-up product is charged separately |
| Expired window | Becomes a new application |
Touch-up policy template
How do you record the return visit?
Note in the patient record the date, the concern, the assessment, the decision and, if there was an adjustment, what was done, in the format of the return and progress form. If the return visit reveals a problem (a nodule, significant asymmetry, a sign of complication), treat it as a complication and use the complication form. The refund and chargeback policy complements this one, for when the adjustment does not solve the problem.
Frequently asked questions
Should a touch-up always be free?
There is no single rule. Each clinic defines what it includes and what it charges, as long as this is clear before the procedure. What matters is transparency and record-keeping.
What is a good timeframe for assessing a touch-up?
The usual approach is to wait for the swelling to go down and the product to settle, and the interval depends on the procedure and the material, at the professional's discretion. Record the timeframe in the consent form and in the patient record.
Are a touch-up and maintenance the same thing?
No. A touch-up is an adjustment to the same treatment within a short window. Maintenance is repeating the treatment after the effect fades, and it usually has its own cost.