Reminder message 48 hours before the procedure
The reminder 48 hours ahead does two jobs: confirm attendance and prepare the patient. It reduces no-shows and late arrivals, leaves time to rearrange the schedule and avoids surprises, such as the patient arriving after taking something that needed to be disclosed, or without having read the preparation.
The messages below are starting points. Specific preparation instructions depend on the procedure and the professional's judgment, and should be in your pre-procedure instructions sheet.
Ready-made messages
What should the preparation cover?
| Item | Note |
|---|---|
| Food and hydration | Fasting is generally not needed for facial injectables; confirm with your protocol |
| Medications | The patient reports them; the professional makes any adjustment |
| Alcohol and intense exercise | Usually discouraged beforehand, at the professional's discretion |
| Makeup | Can be removed at the clinic; agree on it |
| Signs of active illness | Ask the patient to report them so rescheduling can be assessed |
The topic of bruising is a good example: the use of anticoagulants and other substances affects the risk, and the patient should disclose everything in the medical history. Do not say "stop this medication". Say "tell me everything and I will advise you".
To reduce no-shows, use it together with the cancellation and no-show policy template. On the day, send the procedure-day reminder message.
Frequently asked questions
When should I send the procedure reminder?
Many clinics send it 48 hours ahead, to leave time to confirm, adjust and clarify the preparation, and repeat a short notice on the day. The best moment is the one that fits your routine and the preparation time the procedure requires.
What should I say about medications before the procedure?
Ask the patient to tell you about all the medications and supplements they take, and not to stop any on their own. The responsible professional is the one who advises on adjustments, after assessing the case.
How can I reduce no-shows and late arrivals?
Confirming in advance, giving the address and estimated time, and having a clear rescheduling policy all help. See also the cancellation and no-show policy template.
Can the reminder include price or promises?
It is not the place for that. The reminder should be brief, practical and focused on preparation and confirmation.