Script for an undecided patient in HOF
An undecided patient is a prudent patient. They are deciding about their own face, and that deserves time. The problem appears when the clinic reacts with haste (offering discounts, creating urgency) or with disappearance (never contacting them again). Neither helps.
The goal of this script is to give time without losing contact: the patient feels respected, and the clinic stays available.
Timeline of a no-pressure follow-up
What to avoid with the undecided
| Avoid | Why | Prefer |
|---|---|---|
| "This price is only for today" | Creates pressure and may breach rules | A clear, transparent expiry date |
| Calling several times | Sounds pushy | One or two follow-ups |
| Disappearing after the appointment | Loses the relationship | Agreeing on the next contact |
| Promising results to convince | Violates ethics | Showing the simulation as an illustration |
| Comparing with another professional | Creates discomfort | Focusing on the patient's plan |
How does the projection help those who hesitate?
Much indecision comes from not being able to picture the result. The projection can help visualize the idea of the plan, as long as it is presented as an illustration. See presenting the projection at the appointment and patient objections and answers.
For someone who has gone a long time without replying, see the script for reactivating an inactive patient and the message for sending the quote.
Frequently asked questions
Does indecision mean the patient will not sign up?
Not always. Many patients need time to decide about their own face. Indecision may be prudence, and respecting it usually strengthens trust.
How long should I wait before reaching out again?
The timeframe agreed at the appointment. If none was agreed, a light follow-up after a few days or weeks is usually welcome, without pushing.
Can I offer a discount to help the patient decide?
Avoid using price as pressure. If there is a commercial condition, be transparent and follow your professional board's rules.
What if the patient never replies?
Respect the silence. One or two polite follow-ups are enough, and leaving the door open is better than pushing.