Message for sending the quote on WhatsApp
The quote is the moment the patient decides, and the message that goes with it can open or close the conversation. A bare PDF with no explanation breeds doubt and delay. A short, clear, pressure-free text shows confidence and respect.
In Harmy, the quote PDF comes out with the clinic's name and logo, the price per ml for each area, discount, validity in days, notes and, if you like, the projection images. What is missing is the message. The ones below are a starting point.
What must the sending message include?
Ready-made messages
What to avoid?
| Avoid | Why |
|---|---|
| "Last spots, today only" | Artificial pressure; may conflict with your professional council's rules |
| Comparing with other clinics | Unethical and off-putting |
| Promising results | Prohibited in health advertising |
| Sending the PDF with no text | Without context, it becomes just a number |
For the conversation about price before the quote, see how much does it cost in DMs. If the patient does not respond, read patients who go quiet after the quote. The step by step in the app is at quote PDF.
Frequently asked questions
How do I send the quote to the patient on WhatsApp?
Send the PDF with a short message: say thanks, say what is in the document, state the validity, offer to answer questions and agree on the next step without pressuring.
Should I call after sending the quote?
Arrange it in the message itself. Saying when you will get in touch gives predictability and avoids the feeling of being chased.
Can I include the Harmy projection in the quote?
Harmy lets you include the images in the quote PDF. Make it clear the image is an illustrative simulation, not a promise of results.
The patient has not answered the quote. What do I do?
Wait a few days and reach out briefly and respectfully, without pressure. See the article on patients who go quiet after the quote.