Delinquency in an HOF clinic: what it is and how to prevent it

Delinquency is late or missed payment of something agreed. In an HOF clinic, it shows up when the patient has the procedure and pays in installments but stops paying. The damage goes beyond the lost installment: the product has already been bought, the clinical hour has already been used, and collection takes up the team's time.

How do you measure it?

Delinquency rate = overdue amount ÷ total amount receivable in the period.

Hypothetical example: if the clinic had R$ 40,000.00 receivable in the month and R$ 2,000.00 was overdue, the rate is 5%. Tracking it month by month shows whether the problem is growing or was a one-off.

How can you reduce the risk from the quote onward?

Selling in card installments shifts the risk to the card processor, but it brings a fee and a payout delay, which is the topic of receivables advance. A payment booklet or your own bank slip, on the other hand, keeps the risk with the clinic. See also collecting from an overdue patient ethically and installment plans for aesthetic procedures.