Script for explaining the simulation to the patient
The simulation is a conversation tool and, like any tool, it depends on who uses it. Well explained, it aligns expectations and gives the patient confidence. Poorly explained, it becomes a promise and, later, a complaint.
This script helps you say the essentials before the image appears: what it is, what it is not and what decides the actual result.
What to say and what to avoid
| Say | Avoid |
|---|---|
| "Illustrative simulation" | "You will look like this" |
| "The kind of change the plan aims for" | "This is what you will get" |
| "The result may be different" | "I guarantee this result" |
| "We will follow the progress" | "It is ready right away" |
| "We can adjust the plan" | "It is already decided" |
How do you adapt it for more anxious patients?
Some patients want to see the result "exactly". With them, be even more explicit: show the subtlest intensity first, explain that the difference between options is one of degree, not of promise, and make clear that the plan can be done in stages. See also the difference between simulation and actual result and presenting the projection at the appointment.
If the patient reacts with frustration when seeing the image, do not defend the simulation: go back to the plan and the priorities. The text on the illustrative simulation notice can complement the conversation.
Frequently asked questions
What should I say before showing the simulation?
That it is an illustration of the kind of change planned, not a promise of results. Say it before the image appears, so the patient looks at it with the right expectations.
Can the simulation be used as proof of what will happen?
No. It helps the conversation and the plan, but the actual result depends on anatomy, product, technique and each person's response.
Do I need to record that I explained the simulation?
It is good practice. Note in the chart that the simulation was presented as illustrative and that the patient understood, following your professional board's rules.
Can I post the simulation on social media?
Never as if it were a result. Check what may be published before posting any image and always use the illustrative simulation notice.