What to Ask the Professional Before Facial Harmonization
Quick facts
- Question
- What to ask the professional before facial harmonization
- Who the page is for
- Professionals who want to be ready for patients' questions
- Core topics
- Product, plan, risks, timing, documents and cost
- Principle
- Answer clearly and in writing, without promising results
The short answer: the patient who asks well decides better and trusts more, and the professional who answers well sells better without pushing. This page lists the questions worth having ready in your head, organized by topic. You can use it as a script to prepare yourself or as support material to hand to the patient.
Why teach the patient to ask?
Because most complications and conflicts come from poorly aligned expectations, not from technical failure. An informed patient means less rework, fewer after-hours messages and fewer complaints later. It also helps tell apart those who work transparently. The conversation guide is in first consultation script and aligning expectations at the first consultation.
The questions, by topic
| Topic | Patient's question | What you should have ready |
|---|---|---|
| Who performs it | Who will do it and what is their training | Qualification, professional board registration and area of practice, without comparing with others |
| Product | Which product will be used and is it registered | Product name, origin and registration with ANVISA (Brazil's health regulator), which the patient can verify |
| Plan | What will be done and why | Areas, ml per area and the logic of the plan |
| Risks | What are the risks and how are they treated | Main complications and preparation for a complication |
| Duration | How long does it last and when do I need to come back | Usual range, without promising |
| Cost | What is the total cost and how can I pay | Written quote and conditions |
| Documents | What will I sign | Informed consent, image release |
| Aftercare | Whom do I see if something goes wrong | Channel and hours for complications |
The product conversation is detailed in patient asks which product will be used and the check for originality in how to tell if the product is genuine. To look up a registration, see how to check an injectable's registration with ANVISA.
Questions about the plan and the amount
Patients often ask "how many ml will I need?". Answer with the clinical logic and, if possible, show it visually. See patient asks how many ml and quote per ml or per area. If there is more than one procedure on the same day, explain the order and the reason, as in procedures on the same day.
Questions about safety
This is where the best-informed patient asks: does the office have hyaluronidase? What happens if there is a complication? Who sees me in the middle of the night? Answer frankly. The overview is in does facial harmonization carry risk? and emergency after harmonization.
Questions about documents
Patients have the right to read the form before signing, to understand the image release and to know how their data is handled. See how to explain the informed consent form, how to ask the patient to read the form and consent and LGPD in photos. (LGPD is Brazil's data protection law.)
Questions the patient does not even know to ask
Some conversations only happen if you open them: what the patient wants to preserve in their face, what they do not want to change, whether there are upcoming events, whether they take medication. By asking these questions, you show that the plan is theirs and not a ready-made package. See patient's priority list and medical history form.
How does the projection fit into this conversation?
Showing the projection helps the patient ask better questions, because they can see what is being proposed. In Harmy, you mark the areas, set ml and intensity and present the Before/After on the slider, with "Show procedures" displaying the ml of each area over the After. You can also build the quote as a PDF, with informational installments, validity and a notice, using the price per ml saved in My clinic. The simulation is illustrative and does not promise results.
Frequently asked questions
What should I ask before getting facial harmonization?
Who will perform it and their qualifications, which product and whether it is registered, the plan, the risks, what to do in case of a complication, how long it lasts and the total cost.
Can I ask to see the product and the lot number?
Yes. It is reasonable for the patient to check the packaging, the label and the product registration, and the professional should record the lot number in the patient record.
Should I ask for a written quote?
It is good practice. The quote should describe what will be done, the amounts and the conditions, to avoid misunderstandings.
What is the difference between a consultation and a paid assessment?
Some clinics charge for the assessment and others do not. What matters is that the patient knows beforehand and understands what is included.
Harmy images are illustrative simulations generated by AI from the patient's photo to support the conversation between practitioner and patient. They are not a promise of results. Indication, technique, product and volume are solely the decision of the licensed practitioner. This content is for information only and does not replace a clinical assessment.